Physical prints
Prints can be returned within 14 days of delivery when they arrive damaged or defective. Contact us first, and we will arrange the return or a replacement.
Every print is produced from a specific photo and cannot be resold, so change-of-mind returns are not offered. If something about the artwork itself is wrong, tell us — that is a different situation and we will resolve it.
What to include when you contact us
- Your order number.
- A photo of the print as it arrived.
- A photo of the packaging, so we can take it up with the carrier.
Email support@lynez.com.
Digital STL files
The STL file is delivered as a download the moment payment completes, so it cannot be returned. Digital orders are therefore not refundable once downloaded.
If a file will not download, is corrupt, or does not match what you ordered, that is a fault rather than a change of mind — contact us and we will fix it or refund it.
Refund timing and currency
Refunds go back to the original payment method once the return is received and checked. Refunds are issued in Israeli shekels (ILS), which is what checkout charges. Other currencies shown on the site are estimates only, so the amount credited depends on your card issuer's exchange rate on the day.
Damaged in transit
Keep the packaging until the issue is resolved. A photo of the box and the print together is what lets us claim against the carrier and send a replacement without making you wait for a claim to be settled.
Related
- Shipping & delivery — rates, destinations, and delivery expectations.
- FAQ — the full set of common questions.
- Terms of Service — the contract that governs orders.
Frequently asked questions
What is the return window?
Physical prints can be returned within 14 days of delivery if they arrive damaged or defective.
Can I return a digital STL file?
No. A digital STL file is a download and is not refundable once it has been downloaded, because it cannot be returned.
What counts as damaged or defective?
A print that arrives cracked, bent, badly misprinted, or otherwise not in saleable condition. Send a photo of the print and its packaging and we will replace it or refund it.
Can I return a print because I changed my mind?
Because every print is produced from your own photo and cannot be resold, change-of-mind returns are not offered for physical prints. If the artwork itself is wrong — for example it does not match the photo — contact us and we will sort it out.
Who pays return shipping?
If the print arrived damaged or defective, we cover the return. If it is a change-of-mind return we have agreed in advance, you cover it.
How long does a refund take?
Refunds are issued to the original payment method after the returned item is received and checked. Your bank or card issuer may take additional time to show the credit.
What currency are refunds issued in?
Refunds are issued in Israeli shekels (ILS), which is the currency checkout charges. If your card is in another currency, the amount you see back depends on the exchange rate at the time.
How do I start a return?
Email support@lynez.com with your order number and a photo of the problem. We will confirm the return and tell you where to send it.